Returns & Exchanges

At Channel Master, we stand behind the quality of our electronics and offer a 30-day satisfaction guarantee to ensure you have the best viewing experience. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to enter your order number and email address to start the return process.

• 2.
  Package Your Gear

  Place the item in its original packaging including all cables, manuals, and remote controls to ensure a full refund.

• 3.
  Print and Ship

  Download your prepaid shipping label, attach it securely to the outside of the box, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed back to your original payment method within 5-7 business days.